Return and Refund Policy for Ayurveda Products
1. Returns Eligibility
- Returns are accepted only for products that are damaged, defective, or incorrectly delivered.
- Products must be returned within 7 days of delivery.
- Only items in their original, unopened, and sealed packaging are eligible for return.
- Products that are used, opened, or tampered with will not be eligible for a refund.
2. Non-Returnable Items
- Consumable items once opened (powders, oils, tablets, capsules) cannot be returned due to hygiene and safety concerns.
- Products damaged due to improper handling, storage, or misuse by the customer are not eligible for return.
3. Refund Process
- Refunds are processed only after the returned product is received and inspected.
- Approved refunds will be credited to the original mode of payment within 7–10 business days.
- Shipping or delivery charges, if any, are non-refundable.
4. Replacement / Exchange
- In case of a defective or wrong product, customers may request a replacement instead of a refund.
- Replacement requests must be made within 7 days of receiving the product.
- Replacement products will be shipped after the defective item is returned and verified.
5. How to Initiate a Return / Refund
- To initiate a return or refund, customers should contact customer support at: dhanwantripharmaceuticalsindia@gmail.com
- Provide order details, product name, and reason for return in the email.
- A return authorization will be provided along with instructions for return shipping.
6. Shipping for Returns
- Customers are responsible for return shipping costs, except in cases of defective or wrong product delivery.
- Ensure that the product is securely packaged to avoid damage during transit.
7. Safety and Hygiene Notice
- Ayurveda products are natural and sensitive to contamination. For this reason, strict hygiene standards apply, and only unopened and sealed products are eligible for return.
8. Policy Modifications
- The return and refund policy may be updated periodically. Customers are advised to review the policy for any changes before making a purchase.